Effective Date: January 9, 2026
Introduction
Welcome to 9Nex URL Shortener ("Service"), operated by 9Nex Tools ("we," "us," or "our"). Our tagline is Intuitive, Secure & Dynamic. This Refund and Cancellation Policy ("Policy") outlines how we handle refunds and cancellations for our URL shortener, bio link pages, QR code generator, link management, and analytics platform.
This Policy applies alongside our Terms of Service. By using the Service, you agree to it.
Scope of Policy
This Policy covers free tools and optional paid/premium plans. As a digital SaaS platform, most services are non-refundable once accessed or used, per global standards for digital goods.
Refunds are not guaranteed and subject to review.
Free Services
Free tools and features are provided at no cost. No refunds apply, as no payment is involved. Upgrade to paid plans anytime via our website.
Paid Plans and Subscriptions
Paid plans offer premium features like advanced analytics, custom domains, or unlimited links. Subscriptions renew automatically unless cancelled.
All payments are final for delivered digital services.
Cancellation Policy
Cancel subscriptions anytime via your Account dashboard or settings. Cancellation takes effect at the end of the current billing period. No prorated refunds for partial periods.
One-time payments cannot be cancelled post-purchase but stop future charges.
Refund Eligibility
Limited refunds may apply in these cases, subject to approval:
Duplicate payments or billing errors by us.
Service undelivered due to our technical failure (e.g., no access within 24 hours).
Within 7 days of purchase for first-time subscriptions, if no significant use (e.g., fewer than 100 links created).
Submit requests via our contact page with proof. We assess based on usage logs.
Non-Refundable Cases
No refunds for:
Digital services already accessed, downloaded, or used.
Subscriptions after the 7-day window or significant usage.
Abuse, misuse, or Terms of Service violations.
Change of mind, competitor services, or general dissatisfaction.
Failed payments recovered later.
Partial Refunds
Partial refunds are not offered. Full refunds, if eligible, cover the exact amount paid (excluding taxes/fees).
Trial Periods
Free trials convert to paid plans automatically. Cancel before end to avoid charges. No refunds for trial usage post-conversion.
Payment Failures and Duplicate Payments
Failed payments do not trigger refunds. For duplicates, contact us within 30 days; we investigate and refund eligible overpayments.
Refund Processing Time
Approved refunds process within 10-14 business days to your original payment method. Bank delays may apply. No cash or alternative methods.
Chargebacks and Disputes
We discourage chargebacks, as they violate card network rules. Resolve issues via our contact page first. Chargebacks incur $25 fee, and we may suspend Accounts.
Changes to This Policy
We may update this Policy by posting on our site. Changes effective immediately. Continued use means acceptance.
Contact Information
For refund/cancellation queries, use our official contact page at 9nex.link/contact. Provide order details. Response within 3-5 business days.